Suffolk Hideaways Reviews

My booking for Chantry Cottage in Blythburgh was cancelled. Suffolk Hideaways said this is because the owner is not letting it any more after March 2023 but the same cottage is now available on AirBnB for bookings after that date. It looks like the real reason for cancellation is that the advertised price when I booked through Suffolk Hideaways was too cheap compared to what the owner can get elsewhere. Beware - especially if booking well in advance.

Booked a short break online and paid for the trip in full. Had full confirmation via email. Had a call the next day to say their booking system was not working properly and we had been double booked someone had booked the cottage 40 mins before we had and sorry they had to cancel our booking. They tried to find us somewhere else but couldn’t. To add to this I had asked them a question the night before via email about the lake near the cottage and they answered with the information after cancelling us. They said it could take 5 working days for us to get the money back!! Luckily it was only a couple of days and I had enough limit on my card to book elsewhere. Very disappointing they need to sort their website.